Privacy Policy

Effective Date: January 1, 2026

The Blindsmen Inc. (“The Blindsmen,” “we,” “us,” or “our”) respects your privacy and is committed to responsibly handling the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request a consultation, communicate with us, schedule an appointment, purchase our products or services, or otherwise interact with The Blindsmen.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

Contact Information: Your name, telephone number, email address, city, service address, and other contact information.

Project Information: Information about your window-covering project, including the number of windows, products of interest, approximate project investment, project timeline, measurements, product selections, photographs, installation details, and other information you choose to provide.

Appointment Information: Information required to schedule, manage, reschedule, or cancel consultations and other appointments.

Transaction Information: Information relating to estimates, invoices, contracts, deposits, payments, purchases, warranties, and services. Payment card information may be processed by our third-party payment providers rather than stored directly by The Blindsmen.

Website and Device Information: Information such as your IP address, browser type, device type, operating system, referring website, pages viewed, interactions with our website, and similar technical information.

Communications: Information contained in emails, telephone conversations, text messages, forms, inquiries, reviews, and other communications with us.

2. How We Use Your Information

We may use personal information to:

• Respond to inquiries and consultation requests.
• Schedule and manage appointments.
• Prepare estimates and recommendations.
• Measure, manufacture, order, supply, and install window coverings.
• Process contracts, invoices, deposits, and payments.
• Communicate with you about your project, installation, warranty, or service.
• Provide customer support and warranty assistance.
• Maintain business and transaction records.
• Improve our website, advertising, products, services, and customer experience.
• Measure the effectiveness of our website and advertising.
• Prevent fraud, misuse, and security incidents.
• Comply with applicable legal, tax, accounting, and regulatory requirements.
• Send promotional or marketing communications where permitted by law and, where required, with your consent.

We seek to identify the purposes for collecting personal information and obtain meaningful consent where required. Canada's Office of the Privacy Commissioner states that organizations generally need meaningful consent and should make their privacy practices clear and readily available. Office of the Privacy Commissioner

3. Cookies, Analytics and Advertising

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, understand how visitors use it, measure website performance, and evaluate advertising campaigns.

We may use services provided by companies such as Google for website analytics, advertising measurement, and related functionality.

These technologies may collect information such as your device information, IP address, browser information, pages visited, referring sources, and interactions with our website.

You can control certain cookies through your browser settings and, where available, through consent or privacy controls presented on our website.

4. Service Providers

We may use third-party service providers to help operate our business, including providers involved in:

• Website hosting and website functionality.
• Appointment scheduling.
• Customer and project management.
• Payment processing.
• Estimates, invoices, and electronic contracts.
• Email and communications.
• Website analytics and advertising.
• Accounting and business administration.
• Product manufacturing, delivery, and warranty service.

For example, we currently use Square for certain appointment, customer, contract, invoice, and payment functions.

Personal information is shared with service providers only as reasonably necessary for the services they provide or as otherwise permitted or required by law.

Businesses remain responsible under PIPEDA for personal information under their control when third-party providers process it on their behalf. Office of the Privacy Commissioner

5. Disclosure of Information

We do not sell or rent your personal information.

We may disclose information:

• To service providers assisting us with our business operations.
• To manufacturers, suppliers, installers, or other parties where reasonably necessary to fulfill your project or provide warranty/service assistance.
• When required or permitted by applicable law.
• To protect our rights, property, customers, employees, or business.
• In connection with a business transaction such as a merger, acquisition, financing, reorganization, or sale of some or all of our business, subject to applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, tax, accounting, warranty, contractual, and business requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

7. Safeguarding Your Information

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

8. Your Choices and Privacy Rights

Subject to applicable law, you may contact us to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Withdraw consent to certain uses of your information, where applicable.
• Ask questions about how your personal information is handled.
• Request deletion of certain information, where applicable and subject to our legal and business retention obligations.

If you receive promotional emails from us, you may unsubscribe using the link provided in the communication or by contacting us.

9. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and The Blindsmen is not responsible for the privacy practices of third-party websites.

10. Children's Privacy

Our website and services are intended for adults seeking window-covering products and services. We do not knowingly collect personal information from children for the purpose of providing our services.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, service providers, or legal requirements.

When we make changes, we will update the effective date shown at the top of this page.

12. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or our handling of personal information can be directed to:

Privacy Contact
The Blindsmen Inc.
Greater Toronto Area, Ontario, Canada
Phone: 416-414-8187
Email: hello@theblindsmen.com

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